Project Overview

Zoom Phone Coming Summer 2025

The SJSU unified communications phone system will be transitioning from Cisco Voice to Zoom Phone later this year. Zoom Phone is an expansion of our existing services with Zoom Workplace, which is already our primary means of voice communications at SJSU. 

For seamless cloud-based communication and collaboration, Zoom Phone bundles video meetings, team chat, phone calls, and SMS into one convenient platform. This all-in-one solution simplifies workflows and ensures efficient collaboration across any device.

The benefits of moving to Zoom Phone

• Simplified Communications: Use One application for meetings, phone calls, and voicemail.
• Flexibility and Mobility: Your Zoom Phone will work anywhere – at work, at home, and optionally on your mobile phone.
• Additional Features: Automatic voicemail transcription to email, and advanced features such as SMS.
• Security: Single sign-on for all unified communications – no more reset voicemail password or softphone password.
• Customization: Fully customize call handling, greeting messages, call forward, and call control.
• Compatibility: Move live calls between laptop softphone and mobile app.
• Cost: Improved cost efficiency with one contract and cost avoidance with hardware replacement.

Handset & Soft Phone Support, Conference phones, extension provisioning, 911 support, voice mail, 800 Numbers Baseline (bundled) and add-on telephone and voice-mail (including moves and changes).

Your Phone

Your laptop and headset combined will become the new standard as your campus telephone. Your current headset will continue to work with Zoom Phone. However, if you do not have a headset, one will be provided before your phone migration. More information on how to request a headset will be coming this summer.

Desk phones will still be used for limited cases, such as Call Centers and Admins/Receptionists or other shared spaces. We will be evaluating these use cases over the next few months.